Effective Nursing Director Summit 2017 Healthcare Conferences UK
Monday, 27 March 2017
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Healthcare Conferences UK

Masterclass: Complaints Handling & Response Letters

Date: 23 May 2017
Time: 09:00 until 17:00
Length: 1 day
Venue: De Vere West One Conference Centre, London

This interactive and practical workshop will provide a structured approach to complaints handling and response writing. Delegates will be taken through a methodology that will ensure that all complaints are properly investigated and that responses will stand up to scrutiny. There will be a complaint and letter writing case study during which delegates will receive feedback from the trainer.

Programme sessions, themes and workshops

Fees:

£395.00 + VAT NHS, Social Care and Private Healthcare Organisations
£395.00 + VAT Universities
£395.00 + VAT Voluntary sector and charities
£549.00 +VAT Commercial organisations

Contact Information:

For further information, application, registration and booking forms, please apply to the event organiser:

Name: Kerry Tarrant
Address:
8 Wilson Drive
Ottershaw
Surrey
KT16 0NT

Tel: 01932 429933
Email: kerry@hc-uk.org.uk
Website: http://www.healthcareconferencesuk.co.uk/complaints-handling-and-response-letters-masterclass

Additional Information

A 20% discount is available by quoting ref: hcuk20ne when booking.

Continuing Education Accreditation

All participants will receive a CPD certificate of attendance

Advertising Sponsorship Exhibition Opportunities

For more information on Exhibiting, please contact Carolyn Goodbody on: 01932 429933 or email: Carolyn@hc-uk.org.uk

Submitted on Tuesday, 14 February, 2017 15:02:04 GMT

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